Guarantee & After-Sales Service
Quite often, even after we’ve chosen an item and purchased it successfully, there may be some things we might want to change or repair afterward - either during or following the delivery process, when filing a return or applying for using our warranty. Here we'll try to explain in plain terms how does our store’s warranty policy works and how you can be using it when shopping with us!
What Warranty can be offered with our Products?
The majority of our motorcycle parts and accessories come with up to 5 Years manufacturer Warranty. The products are designed and tested to withstand all weather and terrain conditions and should this fail we are there to help get you back on two wheels, fast!
Repair & RefurbishingShould an item be returned and it is deemed repairable we will look at doing this in house in the first instance to get the product back to as good as new
Different Types of WarrantyWarranty can differentiate between brand such as Denali, R&G Racing but rest assured, no matter the time frame we will always stand by our customers and do the best we can to assist no matter how many years it has been!
Warranty ExceptionsShould parts be damaged due to installation errors or misuse then a limited warranty shall apply and the customer could be liable to postage costs and repair works conducted
Where to Apply for Warranty Services?
Under these Limited Warranties, all of the legal liability of our store is limited to repair, or if required (or requested by the customer), replacement. We are ready to pay, within one year from the date of purchase, reasonable and customary labor rates to repair or replace the defective parts and shipping costs from the retailer...
These Limited Warranties are not applicable for any of our products which ave been altered by any person, dealer, or company without the express written authorization of our store. Please note, that some States Do Not Allow Limitations On How Long An Implied Warranty Lasts, So The Above Limitations May Not Apply To You.
In What Cases the Warranty is Not Provided?
There can be two limits for the Warranties issued with the purchase of items on our website.
Limited WarrantyThe first one is the Warranty time frame, if it is limited.
Regular Usage CheckThe second one is the examination of the item by our customer support team, making sure the usage was regular.
Change and Return
Filing a change or a return is an easy process, requiring nothing more than your proof of purchase (which usually is the receipt you received), the item itself and the return label printed out by you and put at the top of the package...