Customer Service

So you’ve done your shopping; just how long will it be till you can get out with your new motorcycle accessories? On average it will take 1-2 business days to be delivered within the UK or slightly longer outside of the UK. Please refer to our shipping and delivery page for a more accurate chart of delivery timescales.

HERE ARE A FEW THINGS TO CONSIDER WHILE YOU WAIT FOR YOUR ORDER:
  • We ship in business days. Monday - Friday, excluding national holidays.
  • Shipping starts from the date you received the “Your Order Has Shipped!” email.
  • Should items in your cart be marked as backorder then we will ship everything in stock immediately and get the remainder delivered as soon as possible and in most cases the same week.

DenaliShop UK is a global company - we work with production and shipping partners all over the world to get your new shiny motorcycle parts to your doorstep, wherever that may be. Although the vast majority of our customers will get their orders within 2 days, actual timeframes may vary from country to country.

SO WHEN DO YOU CONTACT DENALISHOP?You can message us at any time. Although if its delivery related we advise giving it a couple of extra days should your parcel be delayedEven if your order hasn’t arrived by the listed date, it’s probably still on its way (and worth the wait).
  1. HOW MUCH IS SHIPPING?

    Once you’ve clicked through to Secure Checkout, you can enter your delivery address and choose a shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page instantly.

  2. CAN I TRACK MY ORDER?

    We rely on a global network of shipping partners (Royal Mail, DPD, UPS, FedEx, DHL) as well as international postal services such as (USPS) to get your order to your doorstep as soon as possible. For this reason, tracking is not always available. If your order is being sent by a trackable service, these details will be included on your order confirmation email as well as on the shipping email we send you.

  3. WHERE DOES MY ORDER SHIP FROM?

    We ship directly from our UK Outlet all over the world. For this reason UK orders get fast and free shipping regardless of the price.

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